Refund policy

STILLR sells digital products. Because our tapes are delivered electronically and can be downloaded, copied, and used immediately, we generally do not offer refunds once a file has been delivered.

Standard Collection Tapes All standard collection tapes are non-refundable once the download link has been delivered or the file has been accessed, except as required under the Australian Consumer Law (see below).

Personalised Tapes Because personalised tapes are made to order based on your questionnaire answers, they are non-refundable once work has commenced, except as required under the Australian Consumer Law. If you need to cancel a personalised tape order, please contact us as soon as possible — if we haven't yet started writing or recording your tape, we may be able to offer a refund or credit at our discretion.

Faulty or Inaccessible Files If your file won't download, won't play, or is otherwise faulty, contact us at stillrsleeptapes@gmail.com and we will fix the issue or provide a replacement file at no cost.

Your Rights Under Australian Consumer Law Nothing in this policy limits your rights under the Australian Consumer Law. If a product fails to meet a consumer guarantee — for example, if it is not fit for purpose, significantly different from its description, or faulty — you may be entitled to a repair, replacement, or refund, regardless of the policy above. This policy is intended to work alongside, not replace, those rights.

How to Request Support Email stillrsleeptapes@gmail.com with your order number and a description of the issue. We aim to respond within 3 business days.